Monitoring & Management
Acuative uses diverse technical skills, tools, and processes to manage advanced technologies for voice, video, and data delivery, cutting costs and minimizing risks. PremWatch® manages top wireline and wireless solutions, offering cost-effective, seamless operations.
Comprehensive Support for IT Infrastructure.
Customized programs to provide end‐to‐end support for your routers, switches, voice systems, servers, applications and network circuits.
Streamlined Management: Incidents, Problems, & Changes.
Proficiently handling incidents, problems, and change requests through a well-structured and systematic management approach that ensures optimal resolution and adaptation within the system.
Infrastructure Oversight: Performance, Availability & More.
Identifying and overseeing elements within your foundational infrastructure, including performance, availability, flow, capacity, application response, and additional facets.
Proactive Performance Threat Detection.
Detecting and addressing potential performance threats proactively to prevent any adverse impact on business operations.
Forecasting Capacity: Efficient Monitoring & Data Handling
Prediction of future capacity needs through effective monitoring and data collection, aggregation and tracking including scalable polling and massive data storage.
Enhanced End-User Performance
Enhanced performance experienced by end-users, resulting in smoother and more efficient operations and interactions with the system or service.
Customized Solutions: Design, Hardware, Field Services.
Designing and developing optional architectures, procuring hardware, providing on-site field services, improving reporting, and managing service contracts.
Fixed Price Plans: Simplified Budgeting, No Up-front Costs.
Programs with set prices, featuring monthly charges that remove initial capital expenses, simplifying budgeting processes.
Services
Service Desk
Acuative's outsourced help desk provides technical support for network users, empowering your IT and network teams to focus on core strengths. Our expertise identifies trends, anticipating training needs for improved internal client service. Service desk functions include:
- Network Support.
- Application Support.
- First-line support for field personnel and their network and computer hardware.
- Warranty repair/replacement order processing.
- First-line support for internal employees and their hardware.
- Dispatching an on-site technician from your internal IT department, Acuative Technical Site Specialist or a 3rd party service provider.
- Customized 800 Number and Greeting.
- Internet Call Tracking Access.
- Remote Control Assistance.
- Proprietary Application Support.
Product
ACU-BOOT LTE-M/NB-IoT
Product
Acuative has launched Acu-boot, an automated managed service reboot device for modems, routers, and switches. No configuration is required on-site, and it includes a cloud-based management platform with an easy interface.
- Out-of-Band Efficiency: Uses 4G/LTE for management without LAN/WAN connection.
- Network Flexibility: Dynamically picks optimal carriers by location.
- Remote Control: Minimizes on-site engineer or manager involvement.
- After-Hours Functionality: Operates when location is closed, remotely controlled.
Network & security operations
Client Portal.
Our state-of-the-art portal offers real-time access for complete visibility. Clients can utilize Acuative's web portal to submit, view, and track orders, as well as generate detailed reports. This platform also features a robust security architecture, allowing clients to manage their company accounts with customized access rights. Within the portal, a scrolling report provides live ticket data, details of assigned technicians, on-demand data refresh, and row selection for viewing specific ticket data related to order tracking.
