The Client: A global supplier of specialty materials including alloys, beryllium products, composite / clad metals
Business Challenge: A raw materials supplier required 24x7 network monitoring and their small network team was working excessive hours on constant calls and reacting to network outages which was exhausting their employees and taking time away from critical projects.
The Acuative Solution:
- Created service solution to provide 24x7x365 network monitoring with automated alerting for critical outages
- Troubleshooting of network outages to determine root cause
- Acuative managed Cisco SmartNet contracts for replacement of defective device
- Management of RMA Process
Results:
- Alerting of network outages 24x7x365 without exhausting our clients workforce
- Increased network uptime by more effective replacement process
- Freeing up client resources to work on internal projects
Additional Services
Acuative also provided staffing support to cover extended vacations and knowledge gaps.