Service Provider IPT Managed Service
The Client: A leading US provider of voice, video, and data communications with 237,000 employees, $97 billion in annual revenue, global reach for managed services.
The Challenge: Managed IP Telephony offering sales not meeting targets
- Client needed to rapidly improve customer satisfaction and defend their position for a managed IPT solution in a competitive market
- Proactive monitoring needed to improve customer satisfaction and maintain/increase market share
The Result: Acuative proposed a program to rapidly address the challenges, specifically:
- Market requirements validation
- Integration Plan development
- Managed IPT Solution development & test
- Documentation & turnover
- Customer deployment support