The Client: Fortune 500 Global Banking Company
Business Issue: In light of the current economic downturn, our client began to search out opportunities for cost savings in areas of their business. One such area for potential savings was within their IT budget, specifically its network maintenance. The incumbent IT provider was not able to provide the support needed within the new budget requirements and the client was forced to look elsewhere for their maintenance and networking needs.
Solution: Acuative assessed the client’s network maintenance needs and types of equipment being supported. We provided a flexible solution with support levels tailored to the specific equipment, offering higher end support for mission critical equipment and different support for end-of-life equipment. This proposal met the new budget constraints without sacrificing quality of service. As a result, Acuative was selected to provide on-site maintenance with 4-hour response for routers and switches for 400 sites across North America.
Business Value: By partnering with us, our client saved 35% in IT capital expenditures. Since Acuative has served as their maintenance provider we have met a 99% SLA efficiency. Our relationship grew when we were asked to expand the program to include the deployment of new switches in addition to maintenance on all the sites.