Services

On-site Maintenance

Guaranteeing prompt trouble resolution and maximized uptime with on-site maintenance response plans.

Acuative services - on-site maintenanceAcuative offers a range of ValuNet maintenance response plans, all backed by Service Level Agreements, to meet all of your locations’ technology and network care needs, wherever they may be. Valunet covers equipment from a wide range of industry leading manufacturers.

Acuative’s extensive experience and ongoing approach to supporting multivendor networks drives internal efficiencies, resulting in services that are cost-effective for our clients.

ValuNet Maintenance features include:

  • Choice of guaranteed response times – 2-hour, 4-hour and next day response
  • Multi-vendor support
  • Toll-free access to our 24/7/365 NOC
  • Remote diagnostics
  • Advanced replacement of hardware
  • On-site support by a certified Acuative technician with replacement hardware
  • Trouble assistance with circuit problems, inside wiring and environmental problems
  • Online access to real time project tracking within our Client Portal
  • Optional ValuNet Plus includes all the benefits of ValuNet plus the added benefits of ongoing software upgrades and direct support from the manufacturer as needed, managed by Acuative for simplified implementation and coordination.