Cisco Smart Net Total Care

Cisco Smart Net Total Care Service is an award-winning technical support service that offers direct, anytime access to Cisco engineers, an extensive range of technical resources, and proactive support to resolve issues faster and reduce downtime.

Smart Net Total Care delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help maximize operational efficiency. It gives you more time to focus on business innovation while proactively supporting your infrastructure.

Cisco Smart Net Total Care features include:

  • Advance hardware replacement (premium options available for business-critical devices, such as 2-hour replacement and onsite parts replacement and installation)
  • Ongoing operating system (IOS) software updates and upgrades
  • Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
  • Around-the-clock, global access to the Cisco Technical Assistance
    Center (TAC)
  • Access to the extensive knowledgebase and tools
  • 24-hour access to Cisco online resources
  • Proactive diagnostics and immediate alerts on devices enabled with Smart Call Home
  • Comprehensive, web-based user community for self-service support of smart capabilities

The Cisco Service Experts at Acuative will:

  • Discover all contract and device data
  • Reconcile with the Cisco database where appropriate
  • Correct duplications, uncovered equipment, and other errors
  • Align devices, locations and coverage under each contract
  • Gain control of your contract expiration dates
  • Cover your network assets appropriately without overspending
  • Match coverage with the device, its workload and access to technicians
  • Realize any credits for contract changes or deletions

End of Support (EOS)

You have a choice on how you handle an older asset that Cisco Systems has designated as End of Support (EOS). Contact us about the best options for replacement Cisco hardware.

As a Gold Certified Partner, Acuative brings the highest levels of technical expertise, advanced technology solutions and overall value to your Cisco hardware purchase. And when you purchase your Cisco hardware from us, we add your new asset and coterm to your current contracts.

Or you can choose to cover the EOS asset under Acuative’s ValuNet On-Site Maintenance.


Contact Us

The Service Contract Administration team is ready to help with comprehensive review, planning, and ongoing administration of all of your contracts.

Making Smart Net Total Care simple is our mission!

Phone: 847-580-4050
Fax: 847-444-0470

Client Testimonials

Thank you for the information and for setting this up...Read More

As a public agency we do have an obligation to solicit competitive pricing... Read More

Wow you are awesome! You did in two hours what I was trying to get out... Read More

Please pass along to the entire team my thanks for the manner in which Acuative... Read More

Thanks for the continuous rock star service level this year... Read More

Your commitment to weekly calls is an exemplary example of the importance of... Read More

Your staff has supported me very well over the last 3 years. We have many asset changes... Read More

Your professionalism as a company really impressed me. As long as I have this position I will... Read More

Thank you so much for your help…it was vital we got that piece of equipment…Read More