With the customer at the core of all that we do, Customer Success is charged with championing your experience with our services across the Acuative organization.
The Customer Success team serves as the customer’s strategic partner and advocate to:
Correlate their business strategy with Acuative’s services to enable impactful and targeted business outcomes.
Reinforce Acuative’s “Be Ready” commitment by internally driving operational excellence and holding Acuative and its partners accountable for delivering the service levels, business results, and customer experience promised.
Below are a selection of recent Customer 1st Award winners:
BR, Field Engineer
BR has been a major asset, always willing to help to make sure the customer has the best experience with our Field Engineers. One site had issues with a conversion,causing the site to be unsuccessful after 8 hours. BR agreed to dispatch out the following day despite having alread had a late night working for another customer. BR was extremely patient as the site team were frustrated after a long day. BR had all the issues worked out quickly and effectively even taking time to clean up cabling and making sure the site was 100%. His great attitude and willingness to help was greatly appreciated. It is always reassuring to see his name on a ticket, it means we know it will be taken care of correctly, professionally and punctually.
KB, Site Support Specialist
Responding to a major need for support for Cisco UCS at Client’s installations, KB rescheduled personal plans and traveled out of his area to provide coverage indefinitely. He understood the urgency and his responsiveness ensured that Acuative met the Service Level Agreements for this account.
PL, Project Manager
PL demonstrated her competence and professionalism while working on the FISMA 80-site SDWAN project for the US Department of Health and Human Services. Acting as their trusted advisor, PL exceeded expectations of her role as project manager in many ways including understanding of technical details in addition to her ability to facilitate excellent project outcomes.